Help expending product’s lifespan is our responsibility to the environment. WOHO provides repair service for damages caused by long distance/time rides. There will be additional charge for repair due to man work and material usages.

Repair usually takes 2-4weeks after received the returned goods. (Shipping time not included)

Before considering returning a product for repair please read the product faults guide below for useful advice.

Accessories / Parts

We can offer product accessories e.g.buckles/touch fastener/tool wrench for aftermarket supplement. Keep using your WOHO product by ordering missing or damaged parts instead of replacing them.

Fabric punctures/damages

You may found some punctures or abrasions on your bag after times of hard riding. Please email pictures of damaged area to sales@wohobike.com for inquiry. We’ll reply estimated repair charge according to damaged size and position.

Before return a product for repair-

Please launder your bag and be sure it is completely dry before you pack it up. We cannot repair bags covered by dirt and mud.

We cannot accept customs charges incurred when returning items. IMPORTANT: All packages must be marked “Goods returned under warranty”.

Once your item is received it will normally be processed within one week and an email confirmation will be sent out. If you haven’t heard from us by then, please email sales@wohobike.com with full shipment details.

Please Note: We may turn down repairs if deemed irreparable (e.g. staining, abrasions, cut off by paramedics or too much damage) but an alternative solution will be offered where possible.